Pre-sales
questions
Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their
web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. We accept VISA, MASTERCARD and more via PAYPAL.
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Q. Do you allow adult sites?
A. Yes, we allow adult sites.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel
can be found here Login
with the username demo, and the password demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly
Q.
Are there any hidden costs, or setup fees?
A. No
Q.
Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell
access.You are still able to unzip files on the server using
our file manager as well as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
DNS
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome
email you can email us requesting your dns.
Control
panel
Q. Do you have a manual for our control
panel?
A. Go to http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain
management" inside of domain management you will see a
place to manage and add sub-domains.
FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which
is the public_html folder.
Q. Why doesn't my ftp password change when
I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with
your Cpanel password.
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
E-mail
Q. How do I create email accounts?
A. To create an email account login to your control panel and
click add/remove email account's.
Q. What do I put for both incoming and outgoing mail
server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails using
my browser?
A. yourdomain.com/webmail/
Q. How can I setup webmail to go directly
to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the
entire url from your address bar. You will not login to your
cpanel and create a subdomain to go to the address you just
copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working on the server.
How do I get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your
database is created you can manage it from phpmyadmin. This
can be found at the very bottom of the MySQL page.
Software
Versions
Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q. What version of MySQL are you using?
A. We are using version 4.0.15
Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most
recent stable Cpanel version.
Billing
Q.
How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish
to cancel within thirty days, and we process your refund in
less then 24 hours.
Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically
be deducted.
Q. How do I stop billing?
A. If you wish to close your account simply email us your username,
password, and why you wish to cancel. You must also include "I
give you permission to delete my website and all of it's
content."
SSL
Q. What is
the difference between shared ssl and private ssl?
A. A shared
ssl displays as https//ip/~yourusername/ A
private ssl would display as https://www.yourdomain.com in
the address bar.
Q. How
do I purchase a private ssl from you and what type is
it?
A. Please
email to do so.
Q. Whats
the path to the free shared ssl?
A. We need
to activate the shared ssl on each site manually that will
require it.
Q. I'm
going to purchase my own ssl what do I need to know?
A. Our servers
are Apache + Mod SSL If you require assistance from us
to install it there will be a $30.00 installation fee.
Q. How
do I transfer a ssl?
A. Every place
that sells ssl's has a different transfer procedure. You
will need to ask the supplier you
purchased it from.
Subdomains
Q. READ
THIS BEFORE SETTING UP A SUBDOMAIN!
A.
To create a sub domain cpanel asks for the name you wish
to use. MAKE SURE the subdomain name you give it doesn't
have a folder already named that name. If it does the sub
will not work. Example... I want to create the subdomain
test.hostgator.com so my sub name is going to be test. If
I already have a folder in my ftp named test I need to delete
it or rename it to something different before I create the
subdomain with the test name from cpanel.
Q.
What is a subdomain?
A. www.domain.com
is a domain name. A subdomain is anything that replaces the
www in a domain name.forum.aol.com is
a subdomain. www.forum.aol.com is not a subdomain.
Addon
Domains
Q.
What is an addon domain?
A. An addon
domain is a fully functional domain that will work out of
a folder in your main sites ftp.
Q. READ
THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot
create an addon domain if your dns hasn't proprograted
to the server already. So after you change the sites dns
you are trying to add you will need to wait 24-48 hours
before attempting to create your addon domain.
A. There are
three fields cpanel asks for when creating an addon domain.
1. "New
Domain Name:" You will put in the newdomain.com
do not put www in the name!
2. "Username/directory/subdomain
Name:"
This will be the folder cpanel creates in your main accounts
ftp. MAKE SURE that the name you give it doesn't already
have a folder. Example... If you want to give it the username
chris. You cannot have a folder in your account named chris
already. If you do and still try creating the username
for the addon domain to be chris you will mess a lot of
things up!!!
3. "Password:"
fill in any password you want here.
Q.
Help I added an addon domain why did it say subdomain
added?!!?
A. It creates
it as a subdomain by creating the folder within your main
sites ftp. Please ignore this! It is a fully functional domain
name. It is only called a subdomain when in fact it is an
addon domain.
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